![]() Notwithstanding, you can coordinate applications like ZenDesk with Microsoft Teams - and I realize that the Microsoft group is thinking about accomplishing something like this later on. It can't write about SLA's, it wouldn't have the option to give clients a report on the status of their request or issue. ![]() It doesn't presently permit things like case/ticket the executives for instance. Will Teams work like a develop uphold application like Zendesk? At that point, the appropriate response is no at the current time. On the off chance that you mean could it be utilized as a gathering for clients and visitors to have their inquiries replied to? Indeed, it could and I realize a few organizations today doing this. I get it relies upon the usefulness you need and the yields. ![]() So all in all, I would say at the current time I would use an app such as Zendesk and plug it into Teams as to trying to make Teams do something it hasn't got the features for to provide a high quality support/helpdesk experience for both users and the customers. However, you can integrate apps like ZenDesk with Microsoft Teams - and I know that the Microsoft team is considering doing something like this in the future. It can't report on SLA's, it wouldn't be able to give users an update on the status of their enquiry or issue. It doesn't currently allow things like case/ticket management for example. Will Teams operate like a mature support application like Zendesk? Then the answer is no not at the current time. If you mean could it be used as a forum for users and guests to have their questions answered? Yes it could and I know several businesses today doing this. I guess it depends on the functionality you need and the outputs. ![]()
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